Deputy General Coordinator for Support Services
M decins du Monde
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Under the line management of the general coordinator, and the technical management of the desk manager, you work in close collaboration with the deputy general coordinator for in charge of programs, along with key other departments where relevant such as but not limited to Grants, Security-Safety-Access, MEAL.
You can be temporarily appointed as acting general coordinator where relevant.
More specifically, you will:
- Provide strategic oversight for support services, contributing to mission vision, strategic planning, and contingency preparedness
- Ensure support services planning is aligned with coordination and field needs, advising on arbitration and corrective measures when dysfunctions arise
- Support program teams by clarifying support related constraints and co designing practical operational solutions
- Enable effective proposal development by ensuring timely involvement of support coordinators and supervising support related analyses
- Contribute to donor engagement, fundraising efforts, and coordination with other MdM chapters when needed
- Guarantee quality, compliance, and legal integrity of all support functions, ensuring transparent and efficient resource management
- Develop and monitor tools, KPIs, and internal controls, ensuring integration of support components into project cycles and follow up of lessons learned
- Lead and oversee internal/external audits, ensuring implementation of corrective actions and maintenance of anti fraud and compliance mechanisms
- Prevent and mitigate risks by enforcing anti corruption policies, resource control processes, segregation of duties, and support to investigations when required
- Manage and strengthen support teams through recruitment, onboarding, appraisals, coaching, capacity building, and improving team dynamics
- Coordinate support services meetings, enhance internal communication across bases and HQ, and foster collaboration with program, MEAL, grants, and operations teams
- Support external engagement by assisting the general coordinator in networking with authorities, partners, donors, and participating in field visits
Desired Candidate Profile
You are the right match if you:
- Hold a Master s degree in one related field or project management
- Are a seasoned support coordination profile, with experience in health projects
- Have at least 5 years experience in the humanitarian sector, including in complex context
- Have at least 2 years of experience with a similar position
- Demonstrated a solid experience with partnerships
- Have a succesful experience in collaborating with authorities
- Are experienced in multi-sectoral, regional and/or cofunded programming management
- Have a good knowledge of the region (an asset)
- Have aquired strong leadership skills and a supportive management style (experience managing national and expatriate staff, onsite and remotely)
- Have a solid theoretical and practical knowledge of project cycle management
- Have proven track record in simultaneously piloting legal, financial, logistics and HR components
- Have a strong knowledge of the main institutional donors, the humanitarian architecture and other humanitarian actors
- Demonstrated excellent training skills
- Are able to delegate effectively and provide hands-on support when required
- Have a strong ability to work under pressure and manage stress in demanding environments
- Hold strong interpersonal and networking skills, with the ability to build constructive stakeholder relationships
- Speak English fluently (min C1 level), Arabic (highly appreciated) and/or French (an asset)
- Have an excellent command of Microsoft Office (especially Excel)
- Are familiar with accountancy softwares
- Have additional knowledge in IT solutions (an asset)
This role may not suit you if you:
- don t have experience in complex decision making and leading a multi-disciplinary, multi-national team under difficult and tense context
- don t have any experience in supporting medical activities at HR/Finance/Logistics levels
- Are not aligned with MdM s values, especially gender equality, human rights and humanitarian principles
Company Industry
- NGO
- Social Services
- Community Services
- Non-Profit
Department / Functional Area
- Administration
Keywords
- Deputy General Coordinator For Support Services
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M decins du Monde
For more than 40 years, M decins du Monde (MdM), a campaigning medical organisation committed to international solidarity, has been caring for the most vulnerable populations here and abroad. It has continued to bear witness to obstacles that exist in accessing healthcare and has secured sustainable improvements in health-for-all policies. Those working for this independent organisation do not solely dispense care and treatment but condemn violations of human dignity and rights and fight to improve matters for populations living in precarious situations. MdM France currently works in 30 countries across all continents to facilitate access to healthcare through 6 political battles:
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