Desktop Support Engineer Steps

Posted on 31 Aug

Experience

2 - 3 Years

Job Location

Ras Al Khaimah - United Arab Emirates (UAE)

Education

Bachelor of Education

Nationality

Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first and second-level technical support to end-users, ensuring quick resolution of hardware and software issues.
  • Install, configure, and maintain desktop systems and peripherals, ensuring optimal performance and compliance with company standards.
  • Troubleshoot network connectivity issues, including VPN setups, to maintain user productivity in a remote and on-site environment.
  • Conduct regular system updates and patches to protect against security vulnerabilities and enhance system performance.
  • Perform routine backups and recovery processes, ensuring data integrity and availability for critical business operations.
  • Actively participate in IT projects, providing input on desktop support best practices and user experience improvements.
  • Maintain inventory of hardware and software assets, ensuring accurate records for budgeting and compliance purposes.

Desired Candidate Profile

  • Bachelor's degree in Computer Science or a related field is preferred, showcasing a fundamental understanding of IT principles.
  • 2-4 years of hands-on experience in a desktop support role, providing practical knowledge of various operating systems and applications.
  • Experience in a corporate environment is a plus, as it indicates familiarity with enterprise-level IT challenges and solutions.
  • Fluency in English is required; additional languages are an asset, particularly in multinational companies.
  • Excellent problem-solving abilities, with a keen analytical mind to diagnose issues efficiently and effectively.
  • Strong technical skills in Windows and Mac OS, including command-line utilities and system configuration tools.

Employment Type

    Full Time

Company Industry

  • IT - Hardware & Networking

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Desktop Support
  • IT Administrator
  • System Administration

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Steps

We provide IT solutions and support to various clients in UAE

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