Desktop Support Engineer Dicetek LLC

Employer Active

Posted 8 min ago

Experience

4 - 6 Years

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first-level technical support to users via phone, email, or ticketing system

  • Troubleshoot and resolve issues related to:

    • Computers, laptops, printers

    • Operating systems (Windows, macOS)

    • Software applications (MS Office, Outlook, etc.)

  • Log and track all incidents and service requests in the ticketing system

  • Support user account management (password resets, access rights)

  • Assist in network troubleshooting (LAN/Wi-Fi connectivity issues)

  • Maintain IT documentation and knowledge base

Ensure timely resolution and user satisfaction

Desired Candidate Profile

  • Bachelor s degree in IT, Computer Science, or related field

  • 4+ years of experience in IT support / helpdesk role

  • Strong knowledge of:

    • Windows OS, MS Office Suite

    • Basic networking (TCP/IP, DNS, DHCP)

  • Familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendesk)

  • Good troubleshooting and problem-solving skills

  • Excellent communication and customer service skills

Employment Type

    Full Time

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Desktop Support Engineer
  • Systems Support Engineer
  • IT Support Specialist
  • IT Security Awareness
  • Technical Support Analyst
  • Software Configuration
  • Hardware Installation
  • Technical Documentation
  • Technical Support Engineer

Dicetek LLC

Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.

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Rizwana Ashfaq Ashfaq - Manager- Talent Acquisition

Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)

https://www.dicetek.net