Desktop Support Technician L1 EG
EXCIS COMPLIANCE LIMITED
Employer Active
Posted 17 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You ll Do:
- Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
- Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
- Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
Requirements
- Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
- Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
- Up-to-date documentation, knowledge base articles, and standard operating procedures.
- Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
- Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
Desired Candidate Profile
What You Need:
- span>Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
- Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
- Up-to-date documentation, knowledge base articles, and standard operating procedures.
- Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
- Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Desktop Support Technician L1 EG
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EXCIS COMPLIANCE LIMITED
Excis is a global IT support leader globally, driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!/p>