DGS Field Service Engineer

Smiths Group

Onsite Dry Gas Seal removal, strip, inspection, rebuild and installation into Turbo compressors.

• Ensure service visits are executed on time, to quality (HSE) standards and customer expectations
• Create a comprehensive customer report outlining all site activities including, observations, recommendations, and actions.
• Identify and assist customers with upgrades of all Turbomachinery products
• Act as liaison with the Reliability Group for seal related issues whilst on site
• Understand and report upon the commercial opportunities of each customer site visited through the use of site surveys, the commercial opportunity sheet and customer interaction
• Liaise with the MEA Turbomachinery BDM after identifying new cross sell opportunities and promote John Crane Turbomachinery products and services to customers
• Provide training to customers on gas seal and system related subjects
• Troubleshooting on all Turbomachinery products.
• Technical Performance: Installation, commissioning, and maintenance of equipment. Troubleshooting and diagnostics to resolve equipment failures or performance issues. Adherence to technical specifications and OEM standards. Documentation of service reports, and test results.
• Safety compliance: Strict compliance with HSE (Health, Safety, and Environment) standards. Conducting risk assessments and ensuring permit-to-work procedures are followed. Reporting and investigating near misses, incidents, or unsafe conditions. Ensuring personal protective equipment (PPE) is used correctly.
• Operational Efficiency: Timely execution of service tasks to minimize downtime. Resource management, including tools, spare parts, and manpower. Coordination with logistics for mobilization and demobilization.
• Customer Satisfaction: Acting as the technical point of contact for clients on-site. Providing clear communication and updates to stakeholders. Ensuring service quality meets or exceeds client expectations. Handling client feedback and concerns professionally.
• Reporting & Continuous Improvement: Submitting accurate and timely service reports. Participating in root cause analysis and suggesting improvements. Contributing to lessons learned and knowledge sharing. Supporting training and mentoring of junior engineers or technicians.