Digital Banking Delivery Manager

Arab Bank

Accountabilities & Key Roles :

• Manage innovation programs/projects for Consumer Banking division (PLC).
• Manage the rollout of key digital services in countries with relevance to each country needs and latest digital trends.
• Lead the process of developing new digital initiatives with the team with focus on latest digital technologies.
• Oversee project execution in terms of planning, user acceptance testing , marketing and post implementation review.
• Supervise digital service performance and KPIs and other success metrics.
• Develop frictionless digital customer journeys that are relevant to the business and contribute to overall sales , business revenue and overall customer experience.
• Participate in the digital strategy and feature roadmaps, manage the digital projects/programs to deliver a world class client experience, increased digital adoption, improved client engagement, and business performance).
• Lead new non traditional initiatives that expand to ecosystem partners and offer features beyond Arab Bank channels.
• Offer value added services to different entities by expanding current platforms or partnering with Fintechs in order to enhance customer experience and generate new revenue streams.

Qualifications

Education:

• University degree (Business Administration / Engineering) from recognized university. Master degree is preferred.
• Certification:

certifications in the following topics are a plus: Lean Six Sigma (Black Belt), PMP, Change Management, Processes Re-engineering, Agile.

Experience:

• 9+ years of experience in banking industry with good technical back ground of web applications development tools.

Competencies:

• Fluent in English and Arabic.
• Excellent computer skills.
• Proven analytical skills.
• Solid understanding of Banking and related systems.
• Excellent presentation and communications skills.
• Excellent time and task management skills.
• Excellent team management skills.