Digital Banking Specialist
Arab Bank
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Accountabilities & Key Roles:
Develop business requirements for new innovative services beyond traditional channels
Research/Explore new digital solutions in the world that might fit Arab Bank
Participate in improving customer experience through different initiatives that leverage latest technologies and methodologies.
Monitor channel & service by monitoring daily/monthly MIS dashboards
Coordinate with different departments to finalize service requirements
Run user acceptance testing.
Follow up on complaints that result from new services with technical teams
Monitor new and existing service KPIs
Analyse MIS reports to come up with new digital solutions that support enhancing customer experience and engagement
Participate in Performing competition analysis and data gathering in region to better understand Arab Bank position in terms of innovation, fintech collaboration and digital services.
Engage with internal CB units to ensure internal employee awareness of new initiatives
Follow up on service launch promotion and awareness to customers
Participate in service PIR to ensure stability.
Desired Candidate Profile
*
Education: University degree from recognized university in Business Administration / Information Technology/Engineering.
Experience:
(5-7) years in consumer banking / digital channels development
Competencies:
Fluent in English and Arabic.
Strong Analytical skills and proven ability to think out-of-the-box.
Excellent Computer skills
Detail Oriented
Excellent Presentation and communication skills
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Finance
- Treasury
Keywords
- Digital Banking Specialist
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