Digital Marketing Specialist / Retention

Syarah

Posted 30+ days ago

Experience

3 - 6 Years

Job Location

Amman - Jordan

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity

Retention & Growth specialist


The Retention & Growth Specialist manages customer retention, lifecycle marketing, loyalty, and referral programs while overseeing analytics and MarTech tools to drive growth and engagement across channels.
Reports to: Marketing Director

Key Responsibilities:

A) Analytics & MarTech

  • Manage and optimize marketing tech tools, dashboards, tags, pixels, and reports.
  • Serve as the primary point of contact for BI, product, and tech teams to align on data requirements.
  • Define KPIs and reporting cadence in partnership with BI.

B) CRM & Lifecycle

  • Plan and execute push, in-app messaging, email campaigns, and automated journeys.
  • Manage customer retention and re-engagement programs.
  • Oversee customer engagement platforms, including Storyly and MoEngage.

C) Loyalty & Referral Programs

  • Design, implement, and optimize loyalty and referral programs.
  • Track performance, analyze results, and propose improvements to drive growth.


Desired Candidate Profile

  1. 3+ years of experience in growth marketing, CRM, or retention roles.
  2. Familiarity with marketing analytics, MarTech tools, and attribution platforms.
  3. Strong project management and cross-functional collaboration skills.
  4. Excellent communication and analytical abilities.

Company Industry

Department / Functional Area

Keywords

  • Digital Marketing Specialist / Retention

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