Digital Operations Engineer

Tawteen

Job Title -

Digital Operations Engineer /

Job Purpose

The Digital Operations Engineer manages the Bank s Oracle Cloud Infrastructure and Kubernetes environments to ensure stability, security, and scalability of digital banking services. He/She maintains 99.9%+ service uptime, optimizes infrastructure performance and cost, and enforces CI/CD best practices across digital platforms. The Manager Digital Operations Engineer implements monitoring and observability tools, builds infrastructure as code, and responds to incidents with precision to minimize disruption. He/She enables development teams with robust cloud-native solutions that support the Bank s innovation and digital transformation goals.

Key Accountabilities

• Manages and optimizes the Oracle Cloud Infrastructure (OCI) environment to ensure stability, scalability, and cost-efficiency.
• Deploys and maintains Oracle Kubernetes Engine (OKE) clusters for containerized workloads.
• Implements infrastructure as code using Terraform to enable consistent and repeatable infrastructure provisioning.
• Builds and maintains CI/CD pipelines for React Native, Flutter, React, and Node.js applications, supporting automated deployment workflows.
• Monitors production systems using Prometheus, Grafana, and OCI Monitoring to ensure proactive performance tracking and incident detection.
• Responds to production incidents, performs root cause analysis, and supports on-call incident handling rotation.
• Implements and tracks Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to uphold service reliability standards.
• Manages Oracle Autonomous Database instances, including performance tuning and query optimization.
• Configures OCI networking components such as Virtual Cloud Networks (VCNs), load balancers, and security groups to ensure secure and efficient connectivity.
• Implements backup, restore, and disaster recovery procedures to support business continuity and data protection.
• Optimizes cloud resource utilization and cost efficiency through proactive rightsizing and monitoring.
• Configures auto-scaling policies to ensure high availability of applications and infrastructure.
• Manages secrets and encryption keys using OCI Vault to enforce secure credential management.
• Implements centralized logging using the ELK stack for efficient log aggregation and analysis.
• Supports mobile application packaging and deployment to the Apple App Store and Google Play Store.
• Collaborates with development and testing teams to execute blue-green and canary deployment strategies.
• Troubleshoots infrastructure and application performance issues to minimize downtime and improve user experience.
• Creates and maintains detailed operational documentation and runbooks for repeatable processes and incident resolution.
• Utilizes AI-powered tools for infrastructure design validation, performance insights, and troubleshooting.
• Ensures cross-platform CI/CD pipelines are maintained across all major digital touchpoints, including web, mobile, and backend services.

Key Skills & Competencies

• Strong Linux/Unix system administration skills
• Excellent troubleshooting and problem-solving skills
• Strong communication and documentation abilities
• Experienced across multiple language ecosystems (Node.js npm, Dart pub)
• Advanced Oracle Cloud Infrastructure (OCI Architect, Operations) skills
• Excellent Kubernetes Administrator (CKA, CKAD) skills.
• Skilled in Oracle Autonomous Database administration components.
• Experienced level of creating and managing Helm charts for Kubernetes
• Good abilities in using service mesh technologies (Istio, Linkerd)
• Hands-on experience with GitOps tools (ArgoCD, Flux)
• Strong capacity planning and forecasting skills
• Good expertise in cloud cost optimization strategies
• Experienced in disaster recovery planning
• Advanced skills in banking or financial services infrastructure
• Proficient with APM tools (New Relic, Datadog, Dynatrace)
• Good Operational knowledge of message queues (Kafka, RabbitMQ)
• Skilled in load testing tools (k6, Gatling)
• Experienced skills in deploying mobile apps via App Store Connect and Google Play Console.
• Good skills in build systems (npm for React Native/Node.js, pub for Flutter)