Digital Product Specialist

Oman Investment Authority

The Product Specialist (Product Manager) manages one or more assigned digital solutions (ERP, CRM, IoT, AI/ML, Automation, Low-code/No-code, Integration) within Onetech s product portfolio. The role ensures the assigned product(s) are competitive, profitable, and aligned with customer demand and Onetech s delivery capabilities. Responsibilities include portfolio lifecycle management, roadmap definition, sales enablement, and integration of feedback from delivery/ops.

In the initial phases, the Product Specialist will also work closely with BOT partners who curate, deliver, and operate solutions on Onetech s behalf. The role ensures BOT-delivered offerings are properly integrated into Onetech s portfolio, comply with governance standards, and transition smoothly to in-house ownership over time.

Key Responsibilities

Product Portfolio & Lifecycle Management

• Define and maintain the lifecycle of assigned products (concept roadmap launch optimization retirement).
• Develop product business cases, pricing models, and value propositions.
• Monitor product P&L: shadow revenues, margin contributions, and adoption rates.
• Govern product lifecycle compliance, ensuring decisions (enhancement vs retirement) are evidence-based.
• Maintain product catalogues and ensure alignment with portfolio-wide strategy.
• Build documentation and knowledge repositories for each product as developed by BOT partners.
• Prepare Onetech for eventual transition from BOT-managed to Onetech -managed products, ensuring internal capability building.

Market & Competitor Intelligence

• Conduct structured research on customer needs, competitor solutions, pricing models, and global/regional trends.
• Benchmark Onetech s products against competitors, recommending differentiators or feature enhancements.
• Track % of advanced services (AI/automation, cloud-native, LCNC) in portfolio vs legacy SI.
• Identify cross-sell and upsell opportunities across ERP, CRM, IoT, and AI/Analytics domains.

BOT Partner & Vendor Integration

• Ensure BOT-delivered products comply with Onetech product governance standards (roadmap alignment, pricing, collateral, delivery readiness).
• Validate service readiness, automation features, and licensing agreements from BOT-delivered solutions.

Delivery & Operations Alignment

• Work with Delivery & Ops teams to validate feasibility, SLA readiness, and service support models for products.
• Ensure delivery incidents and SLA feedback are incorporated into roadmap decisions.
• Partner with PMO and Delivery Managers to ensure product launches are delivered on time and transitioned to steady-state operations.
• Track performance metrics: SLA adherence, incident reduction, partner vs internal delivery ratio

Sales & GTM Enablement

• Develop first-generation sales kits in collaboration with BOT partners (datasheets, FAQs, positioning decks).
• Provide technical/business inputs for RFPs, proposals, demos, and PoCs (in collaboration with Solution Consultants).
• Train Sales and SAMs on positioning, pricing models, and competitive differentiators.
• Align demand generation campaigns with product positioning (in collaboration with Marketing).

Innovation & Continuous Improvement

• Convert bespoke projects delivered via BOT or internal teams into repeatable, productized solutions.
• Recommend new digital services based on customer demand (e.g., GenAI, process automation).
• Identify opportunities for reusable frameworks, APIs, and accelerators.
• Monitor KPIs such as product profitability, customer satisfaction, and partner revenue ratio.

Stakeholder Engagement

• Act as the subject matter expert for assigned products in customer and internal discussions.
• Collaborate with Delivery, Ops, Solution Consultants, & Sales teams to ensure products remain competitive.
• Engage with ecosystem partners and vendors to incorporate external innovations into the portfolio.

Internal Capability Building

• Work with the Manager to develop Onetech s internal product management capability, including templates, playbooks, and processes.
• Participate in training and shadowing with BOT partner product managers.
• Build towards Onetech s eventual independence in managing its product portfolio.