Direct Sales Customer Service Representative Zain

Responsibilities

• Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets
• Implement Direct Sales policies and procedures
• Handle e-mails and follow-up with customers concerning different requests / complaints ensuring fulfillment of their needs and requirements
• Coordinate with billing and collection control to re-activate accounts / update account status to ensure up-to-date customer information at all times
• Coordinate new outlets needs in terms of manpower, logistics, equipment, maintenance and other needs to ensure efficient launching and operations
• Act as a quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training
• Handle the opening of direct sales new branches and exchanges offices and coordinate their needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient operations
• Handle existing branches renovations/visit branches periodically to check maintenance requirements ensuring adequate work environment for a healthy customer experience
• Submit daily reports to direct report mentioning interventions and activities conducted and keep records feedbacks/customer transactions and interactions as needed to track achievements and get recommendations