Direct Sales Customer Service Representative Zain

Posted 13 hrs ago

Experience

1 - 4 Years

Job Location

Iraq - Iraq

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets

Implement Indirect Sales policies and procedures to ensure the fulfilment of organizational requirements whilst delivering high-quality services

Gain and maintain a thorough understanding of the Zain IQ product base

Conduct regular visits to defined DROS as per the journey plan to collect market intelligence related to competitive activities in the market

Monitor and report consumers feedback at defined DROS on Zain IQ products, log and follow up on any consumer complaint

Ensure DROS s owner engagement with Zain IQ products and full awareness of consumers' detailed benefit plans

Draft rejected contract report per distributor and inform each distributor about the number of rejected contracts

Inform distributors on a daily basis about documentation discrepancies to adjust documents to match the documentation received from the archive side

Inform the distributors about SIM irregularities and vouchers inaccuracies

Report urgent and important issues as well as distributors' inquiries and concerns to the Account Senior Executive for advice on the best course of action

Identify daily activation account per distributor and inform the distributors on a daily basis of their status report on the SIM-activated

Education

  • Bachelor s degree in a business administration-related field or equivalent

Experience

  • Up to 2 years of experience in related field

Competencies

Behavioural

  • Serving our customers
  • Achievement Driven
  • Team Work
  • Information seeking
  • Problem Solving and Creativity
  • Relationship Building
  • Initiative

Technical

  • Oral & written Communication
  • Technology Application
  • Sales Management

IDE Competency

  • Courage to Engage
  • Addressing Bias
  • Allyship

Desired Candidate Profile

Bachelor s degree in a business administration-related field or equivalent

Up to 2 years of experience in related field

Company Industry

Department / Functional Area

Keywords

  • Direct Sales Customer Service Representative

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Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview

Zain Iraq is Actively recruiting to hire Indirect Sales Account Executive-Dohuk who is responsible for acquiring and maintaining a thorough understanding of Zain IQ's product base. The jobs at this level are responsible for assisting the Account Senior Executive in performing tasks such as updating defined distributors continuously on matters related to the number of rejected contracts, SIM irregularities, voucher inaccuracies, SIM activated and documentation discrepancies. They understand and abide by applicable policies and procedures with the aim of achievement of plans and objectives.

Read More

https://careers.zain.com/vacancy/174077