Director Customer Success MENA

Glow Beauty on Demand

We're looking for a Director, Customer Success MENA to join Procore's regional team. In this role, you'll lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to our customers in the MENA region.As a Director, Customer Success MENA, you'll partner with cross-functional leaders globally to establish strategic customer lifecycle plans and objectives to deliver against retention and adoption targets. Responsible for Solution Engineering, Customer Success Engineers and Professional Services you embody our values of Optimism, Ownership, and Openness.What you'll do :Develop strategic plans to drive adoption targets within each customer, as well as deliver on expansion pipeline targets; adjust strategy and plans accordingly to deliver targeted resultsManage the Pre Sales Solution Engineers to deliver value as part of the sales cycle supporting the sales and marketing teamsDevelop a team of Customer Success Professionals throughout the MENA Region focused on adoption, usage, retention, and expansionManage the Professional Services delivery and Project management teams with a focus on delivering quality implementation in collaboration with partners.Build deep relationships with our MENA customers, developing a strong network of champions across all key contactsUtilise quantitative and analytical skills to drive action and high-impact resultsWork closely with Global leadership to deliver excellent customer experience from sales to renewalManage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross, and operating marginsEnsure that we are accurately forecasting at-risk accounts, and developing execution plans to support customer retentionDevelop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the teamWhat we're looking for :Bachelor's degree is preferred and / or equivalent work experience10+ years of pre or post-management experience in a B2B SaaS company, preferably large, geographically dispersed teamsPrevious experience owning and developing strategic customer relationshipsA deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a SaaS company is preferredAn enthusiastic and creative leader with the ability to inspire and motivate othersInfluence through persuasion, negotiation, and consensus-buildingEmpathy for customers and passion for revenue and growthAn analytical and process-oriented mindset with a desire for continuous learning and improvement Willingness to travel as neededAt Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.