Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Drive Regional Adoption & Value: Define and execute customer success plans across the region to drive measurable improvements in engagement, retention, and program performance. Monitor KPIs and trends across the portfolio and coach team members to deliver insights and recommendations to clients.
Relationship Management: Serve as a senior point of contact for key accounts and engage as an account sponsor for select strategic clients. Build trusted relationships with stakeholders across Marketing, CRM, Loyalty, and executive teams to ensure alignment on objectives and value realization.
Strategic Guidance: Provide thought leadership and data-driven insights to shape client program roadmaps and regional best practices. Build feedback loops to bring market insights to Product, Sales, and Delivery teams to improve offerings and execution.
Program Governance: Establish and run portfolio governance, including business reviews, performance reporting, and customer health/risk management. Drive adoption of consistent, data-driven approaches to value tracking, issue escalation, and remediation plans.
Growth & Retention: Drive upsells, renewal readiness and retention outcomes across the portfolio. Partner with Sales and Account Management to support renewals and identify expansion/cross-sell opportunities. Contribute to forecasting and pipeline health by surfacing risks and value stories early.
Leadership & Development: Lead, mentor, and develop a high-performing regional team through regular 1:1s, coaching plans, and timely performance feedback. Set clear goals and expectations, create growth opportunities, and reinforce consistent delivery standards and ways of working.
About You
Experience
o 8 10+ years in customer success, account management, program management, or consulting for enterprise SaaS
o Strong experience with loyalty, CRM, marketing, or customer engagement programs, or related fintech solutions
o Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts
o Expertise overseeing or closely partnering with operations, delivery, or similar functions in a complex cross-functional environment.
Skills
o Strong commercial acumen, with the ability to link loyalty program success to financial and business outcomes.
o Excellent executive communication and presentation skills
o Highly analytical and comfortable using data to inform strategy and recommendations
o Proven people leadership skills, including leading managers and/or senior individual contributors across multiple markets and influencing in a matrixed environment
Technical Knowledge
o Familiarity with loyalty platforms, rewards ecosystems, CRM tools, and marketing and financial technology (APIs, integrations, etc.)
o High degree of comfort working with analytics dashboards and translating insights into action
Attributes
o Empathy and a strong ability to understand customer goals and needs
o Strategic, proactive, outcomes-oriented
Preferred Qualifications
Experience with loyalty program design and optimization.
Knowledge of data-driven marketing strategies.
Familiarity with tools such as Salesforce, loyalty platforms, and analytics solutions.
Desired Candidate Profile
Experience
o 8 10+ years in customer success, account management, program management, or consulting for enterprise SaaS
o Strong experience with loyalty, CRM, marketing, or customer engagement programs, or related fintech solutions
o Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts
o Expertise overseeing or closely partnering with operations, delivery, or similar functions in a complex cross-functional environment.
Skills
o Strong commercial acumen, with the ability to link loyalty program success to financial and business outcomes.
o Excellent executive communication and presentation skills
o Highly analytical and comfortable using data to inform strategy and recommendations
o Proven people leadership skills, including leading managers and/or senior individual contributors across multiple markets and influencing in a matrixed environment
Technical Knowledge
o Familiarity with loyalty platforms, rewards ecosystems, CRM tools, and marketing and financial technology (APIs, integrations, etc.)
o High degree of comfort working with analytics dashboards and translating insights into action
Attributes
o Empathy and a strong ability to understand customer goals and needs
o Strategic, proactive, outcomes-oriented
Preferred Qualifications
Experience with loyalty program design and optimization.
Knowledge of data-driven marketing strategies.
Familiarity with tools such as Salesforce, loyalty platforms, and analytics solutions.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Director - Loyalty Customer Success Lead
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
MasterCard
i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential./i>