Director of Guest Services Marriott International

Key Responsibilities:

• Lead and manage daily front office operations, ensuring alignment with brand standards and guest expectations.
• Skilled in staff supervision, including scheduling, coaching, and performance management to ensure optimal service delivery.
• Demonstrated success in guest satisfaction strategies, with a proactive approach to handling feedback, complaints, and service recovery.
• Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals.
• Well-versed in brand standards, with a commitment to maintaining a high level of service consistency across all front office touchpoints.
• Strong interpersonal and communication skills, capable of motivating teams, conducting effective meetings, and driving results.
• Ability to act as a service champion, fostering a positive and guest-centric atmosphere throughout the front office.
• Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements.

Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.