Director of Membership

The Ned

Responsibilities:

• Develop and implement comprehensive membership acquisition and retention strategies to meet annual growth targets.
• Lead a team responsible for membership recruitment, onboarding, and retention efforts.
• Analyze membership data and market trends to identify opportunities for growth and optimization.
• Collaborate with cross-functional teams to develop and execute marketing campaigns, events, and initiatives aimed at increasing member engagement.
• Establish and maintain strong relationships with current and prospective members, ensuring their needs are met and concerns addressed.
• Oversee the development of membership materials, including newsletters, communications, and promotional materials.
• Monitor and evaluate the effectiveness of membership programs and initiatives, making recommendations for improvement as needed.
• Stay informed about industry best practices and emerging trends in membership management, applying relevant insights to enhance our programs.

Qualifications & Competencies:

• Bachelor's degree in business administration, marketing, communications, or a related field; advanced degree preferred.
• Years of experience in membership management, preferably in a luxury hotel.
• Proven track record of developing and implementing successful membership acquisition and retention strategies.
• Strong leadership skills with the ability to motivate and inspire team members to achieve goals.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Analytical mindset with the ability to interpret data and insights to drive decision-making.
• Proficiency in membership management software.
• Creative thinker with the ability to innovate and adapt to changing market dynamics.
• Commitment to upholding the values and mission of The NED.