Director of Operation

AccorHotel

Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)

Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists

Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.

Direct operational needs to ensure compliance with the hotel s Annual Budget and 5 Year Strategic Plan

Provide coaching; leadership development; and goal setting with hotel department heads

Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein

Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved

Play a lead role in yield management for Rooms, Food & Beverage and Spa

Be a key player in redevelopment and capital projects from an operations viewpoint

Ensure the implementation and delivery of all Fairmont Standards

Handle all guest concerns and ensure effective follow up thereof

Assist in Labor Management and the maintenance of productivity levels

Follow up on all guest comments, responding to any guest complaints or requests

Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)

Provide active leadership role in the culture of Health and Safety and accident prevention

Act as hotel champion and culture leader in hotel committees

Oversee services rendered to The Residences (condo board association).

Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team

Play a key role and lead change management for Rooms and Food & Beverage initiatives

Assume the responsibilities of the General Manager in his/her absence