Director of Rooms Aqaba

Kerten Hospitality

KEY RESPONSIBILITIES

Oversee all rooms division operations, including Front Office, Housekeeping, Reservations, and Guest Services, ensuring smooth and efficient daily operations.

Lead, train, and develop the rooms division team to deliver high service standards and exceptional guest experiences.

Ensure seamless check-in and check-out processes, room readiness, cleanliness, and overall guest satisfaction.

Monitor occupancy levels, forecasts, and room inventory to optimize performance and maximize revenue.

Implement and maintain service standards, SOPs, and quality assurance processes in line with brand and company expectations.

Collaborate closely with Revenue, Sales, and F&B teams to align on guest experience and operational strategies.

Handle guest feedback, complaints, and VIP requirements professionally, ensuring timely resolution.

Monitor and control departmental costs, including labor and operational expenses, to ensure efficiency.

Use guest feedback, data, and operational reports to drive continuous improvement and enhance service delivery.

EXPERIENCE & SKILLS

Bachelor s degree in Hospitality Management or a related field (or equivalent experience).

5+ years of experience in rooms division operations, with at least 2 years in a managerial or leadership role.

Strong knowledge of Front Office and Housekeeping operations, service standards, and guest experience management.

Solid understanding of occupancy management, forecasting, and operational planning.

Experience in pre-opening environments or multi-department roles is a strong advantage.

High proficiency in hotel systems (PMS, channel managers, housekeeping systems) and operational reporting tools.

Strong leadership, communication, and team development skills.

Fluent in English; Arabic is an advantage.