Director of Rooms

AccorHotel

We are seeking an experienced and visionary Director of Rooms to lead our Rooms division at our luxury hospitality property in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will orchestrate an exceptional guest experience across all room-related operations from the moment guests arrive through their departure. You will oversee Front Office, Guest Experience, Housekeeping, Butler Services, and Residences, ensuring every interaction reflects our commitment to elegance, personalized service, and operational excellence. This is an opportunity to shape the guest journey with intention, creativity, and genuine hospitality while building and inspiring a high-performing team.

Design and deliver a seamless, emotionally resonant guest experience that transforms stays into lasting memories, championing personalized service, intuitive anticipation, and signature service rituals across all guest touchpoints

Lead the pre-opening of the Rooms division with clarity and strategic vision establishing systems, spaces, teams, and operational procedures that ensure opening day unfolds with confidence and grace

Establish comprehensive Standard Operating Procedures (SOPs), service sequences, and quality assurance standards aligned with ultra-luxury positioning and brand expectations

Recruit, inspire, develop, and mentor high-performing Rooms leaders and team members, fostering a culture of pride, accountability, genuine hospitality, and continuous professional growth

Drive and monitor key performance indicators (KPIs) including guest satisfaction scores, cleanliness standards, service consistency, labor productivity, and operational efficiency

Oversee all aspects of room operations including guestroom maintenance, residences management, public space stewardship, and asset protection ensuring impeccable standards are consistently maintained

Personally manage VIP arrivals, high-profile guests, and resident relations, ensuring their needs are anticipated and exceeded with grace and discretion

Collaborate seamlessly with Revenue Management, Sales, Spa, Food & Beverage, Engineering, and IT departments to ensure a cohesive, integrated guest experience

Balance service artistry with financial accountability optimizing labor costs, managing budgets, and maximizing operational efficiency without compromising quality or guest satisfaction

Ensure full compliance with UAE regulations, health and safety standards, brand requirements, and local hospitality guidelines

Act as a visible host and cultural ambassador within the property and the broader community, representing the organization with professionalism and warmth

Conduct regular quality audits, guest feedback analysis, and operational reviews to identify opportunities for innovation and continuous improvement