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Experience
7 - 10 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Strong background in budget management, performance tracking, and achieving departmental goals.
Skilled in staff supervision, including scheduling, coaching, and performance management to ensure optimal service delivery.
Demonstrated success in guest satisfaction strategies, with a proactive approach to handling feedback, complaints, and service recovery.
Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals.
Well-versed in brand standards, with a commitment to maintaining a high level of service consistency across all front office touchpoints.
Strong interpersonal and communication skills, capable of motivating teams, conducting effective meetings, and driving results.
Ability to act as a service champion, fostering a positive and guest-centric atmosphere throughout the front office.
Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements.
Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.
Desired Candidate Profile
Minimum of 7 10 years of experience in guest services or front office operations preferably in a luxury or upscale hospitality environment, with at least 3 years in a leadership role.
- Bachelor s degree in hospitality management, Business Administration, or related field.
- Proven track record of delivering high guest satisfaction scores, ability to lead and manage daily front office operations, ensuring alignment with brand standards and guest expectations.
- Strong leadership, communication, and interpersonal skills.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Sales
- Business Development
Keywords
- Director Of Sales & Distribution
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Marriott International
https://ejwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/26054851