Director of Spa
ENNISMORE
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking an experienced and visionary Director of Spa to lead our luxury spa operations in Abu Dhabi, United Arab Emirates. In this pivotal leadership role, you will oversee all aspects of spa management, from daily operations to strategic growth initiatives. The ideal candidate will combine operational excellence with a passion for delivering exceptional wellness experiences to our guests while building and motivating a high-performing team.
- Develop and execute strategic vision and business plans for the spa, ensuring alignment with organizational goals and market opportunities in the Abu Dhabi wellness sector
- Oversee all daily spa operations, including scheduling, inventory management, and facility maintenance to ensure seamless guest experiences
- Lead, recruit, train, and mentor spa staff, including therapists, estheticians, and administrative personnel, fostering a culture of excellence and professional development
- Manage spa budgets, financial forecasting, and profitability analysis; monitor key performance indicators and implement cost-control measures
- Ensure compliance with health, safety, and sanitation regulations specific to UAE standards and hospitality requirements
- Develop and implement marketing strategies to attract new clients and retain existing ones; manage spa promotions and loyalty programs
- Maintain exceptional customer service standards by addressing guest feedback, resolving concerns, and continuously improving service quality
- Establish and manage relationships with vendors, suppliers, and service providers to optimize quality and cost-effectiveness
- Analyze market trends and competitor offerings to identify opportunities for service expansion and innovation
- Collaborate with other departments to integrate spa services with broader hotel or wellness center offerings
- Conduct regular performance reviews and implement staff recognition programs to maintain high morale and retention
Desired Candidate Profile
Minimum 5 years or more of progressive experience in spa management or luxury hospitality operations
- Proven track record of successfully leading and managing spa facilities or wellness centers
- Strong knowledge of spa treatments, wellness services, and industry best practices
- Demonstrated expertise in financial management, budgeting, and P&L analysis
- Excellent leadership and team management skills with the ability to motivate and develop staff
- Outstanding customer service orientation and commitment to guest satisfaction
- Strong organizational and time management abilities with attention to detail
- Knowledge of health, safety, and sanitation regulations applicable to spa operations in the UAE
- Experience with spa management software and point-of-sale systems
- Proficiency in analyzing data and key performance metrics to drive business decisions
- Excellent communication and interpersonal skills in English; additional language proficiency is preferred
- Ability to work flexible hours, including evenings and weekends as required
- Preferred: Certification or training in spa management, wellness coaching, or hospitality management
- Preferred: Experience in luxury hospitality environments or high-end resort operations
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Director Of Spa
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