Director, Rooms

AccorHotel

A Poetic Guest Journey

• Craft an arrival-to-departure experience that feels ceremonial yet natural where service anticipates rather than reacts, and every detail speaks softly of care, artistry, and belonging.

Pre-Opening as a Creative Act

• Guide the pre-opening of the Rooms division with clarity and intention bringing systems, spaces, teams, and rituals into alignment so opening day unfolds with confidence and grace.

A Living House of Hospitality

• Shape guestrooms, residences, and public spaces as places of comfort and character where Faena s bold design language meets warmth, privacy, and impeccable stewardship.

Service as Ritual

• Translate standards into rituals and procedures into moments ensuring Butler-led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.

Teams with Presence

• Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish championing Saudi talent and creating pathways for growth and mastery.

Performance with Grace

• Balance artistry with accountability driving guest satisfaction, operational excellence, and asset care while honoring the emotional cadence of ultra-luxury hospitality.

A Signature Guest Journey

• Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.
• Champion personalized service, intuitive anticipation, and Faena s signature rituals across all guest touchpoints.
• Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services.

Pre-Opening & Operational Readiness

• Lead Rooms pre-opening planning, recruitment, training, and operational simulations.
• Establish SOPs, service sequences, and quality assurance standards aligned with Faena s ultra-luxury positioning.
• Partner with IT, Engineering, and Housekeeping to ensure systems, rooms, and public areas are opening-ready.

Leadership & Culture

• Recruit, inspire, and develop high-performing Rooms leaders and teams.
• Foster a culture of pride, accountability, and genuine hospitality.
• Support Saudization goals through mentoring, development, and succession planning.

Performance & Quality Management

• Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.
• Balance service excellence with cost control, labor productivity, and asset protection.
• Personally oversee VIP arrivals, residents, and high-profile guests.

Collaboration & Community

• Work closely with Revenue Management, Sales, Spa, and F&B to ensure a cohesive guest experience.
• Act as a visible host and cultural ambassador within the hotel and the Diriyah community.
• Ensure compliance with Saudi regulations, safety standards, and brand requirements.