Dispatching Officer

Client of Hire Lebanese

The Dispatching Officer is accountable for scheduling and monitoring the schedule of trucks and drivers as per a set calendar in accordance with the needs of the corporate Sales team and customers orders, ensuring timely and smooth delivery of orders.


Main Duties and Responsibilities

-Coordinate with the corporate Sales admin Department on all incoming orders expected to be delivered the next day.

-Plan and organize the distribution of approved quantities and trucks while ensuring timely delivery of products to clients.

-Prepare the schedule of drivers and their daily, weekly and monthly trips related to loading and unloading products.

-Plan and schedule the daily, weekly and monthly schedules of helpers to ensure proper coverage at all times.

-Monitor and control drivers activities via GPS and follow up on accidents in coordination with the direct manager and Legal Department.

-Produce timely, efficient and accurate reports and submit to manager for approval raising concerns when needed.

-Update customer data to ensure alignment with distribution metrics & satisfaction levels.

-Prepare and share monthly report about trucks including quantities, number of trips and other relevant details.

-Prepare and send a weekly operational report to the dispatching Manager including distribution activities and progress as well as conflicts between drivers and customers if any.

-Prepare and audit the distribution vouchers on daily basis raising concerns when necessary.