Divisional Service Manager - Machinery Division
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Job Description
Roles & Responsibilities
Engagement details:
- Job Title: Divisional Service Manager - Machinery Division
- Client: Prominent business conglomerate
- Employment type: Permanent
- Location: Onsite in Dammam, KSA
- Experience level: 10+ years
Role Overview:Our client, a prominent business conglomerate, is seeking an experienced Divisional Service Manager to drive the growth of service market share (service exploration %) across the installed base. The role will be responsible for ensuring profitable, productive, and compliant service operations across all regions in Saudi Arabia.
The role owns the Service divisional P&L and defines the service operating model, standards, pricing, and capability framework required to deliver customer uptime, aftermarket profitability, and long-term lifecycle value.
Key Responsibilities and Accountabilities:
Service Market Share & Growth
- Grow service exploration % across the installed base for all represented OEMs
- Expand preventive maintenance, contract coverage, and lifecycle services
- Convert reactive customers into structured service relationships
Service P&L Ownership
- Full accountability for the Service divisional P&L
- Ownership of labour revenue, margins, productivity, recovery, and absorption
- Define labour rate structures and service pricing models
Service Strategy & Operating Standards
- Define and govern the divisional service strategy
- Establish standard operating procedures for workshops and field service
- Ensure alignment with OEM service standards and customer uptime expectations
Capability & Productivity
- Define technician productivity and utilisation standards
- Own service training and capability development frameworks
- Ensure service capacity supports growth and quality objectives
Financial & AR Discipline
- Ensure service operations support strong billing and cash discipline
- Work closely with Finance to minimise service-related AR risk
Compliance, ISO & Audit
- Functional owner of Service compliance under ISO 9001 and ISO 14001
- Own closure of Service-related audit findings
- Ensure sustained compliance beyond audit events skills.
Competencies & Attributes:
- Strong aftermarket and service leadership credibility
- Deep understanding of service economics and productivity models
- Structured, disciplined, and standards-driven
- Strong financial and governance awareness
- Effective matrix operator
Experience & Qualifications:
- 10+ years of experience in service leadership within machinery or capital equipment industries
- Proven accountability for Service P&L and installed-base growth
- Experience in ISO-certified, audited environments
- Engineering or technical degree required
Company Industry
- Industrial Products
- Heavy Machinery
Department / Functional Area
- Sales
- Business Development
Keywords
- Divisional Service Manager - Machinery Division
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