Donor Relations Representative

Grifols Egypt for Plasma Derivatives

Employer Active

Posted on 31 Mar

Experience

3 - 5 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key responsibility

- Serve as a point of contact for donor affairs in the donation center.

- Coordinate and organize the donor journey inside the donation center.

- Donor Center CRM champion: approve & follow up on appointments, generated leads, announcements and reminders.

- Oversee the implementation of Donor retention and loyalty programs within the donation center.

- Follow up on generated leads from the landing page: contacting leads and keep appointments.

- Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.

- Send daily reminders for regular donors (next donation date).

- Track and follow up donors complaints.

- Conduct and analyze Donor satisfaction surveys.

- Coordinate the donor journey inside the Donation Center for time and efficiency.

- Keep the Donor Center appointments calendar updated.

- Proactively anticipate obstacles and propose solutions for better donor service.

- Maintain a proper and presentable donation center.

- Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.

Desired Candidate Profile

Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.

Proficiency in all Microsoft Office applications, and CRM applications.

Outstanding communication skills.

Strong Interpersonal skills.

Maintain a positive attitude focused on customer satisfaction.

Critical thinking and problem solving.

Analytical.

Time management.

Conflict management

Teamwork.

Very Good written and spoken English and Arabic.

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Donor Relations Representative

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Grifols Egypt for Plasma Derivatives

https://www.careers-page.com/grifols-egypt-for-plasma-derivatives/job/X968R5X3