Doorman

IHG Hotels & Resorts

Job Details
Country: UAE
City: Abu Dhabi
Industry: Hospitality / Hotels
Function: Front Office / Guest Services
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Warmly greet and welcome all guests and visitors, offering assistance with doors, luggage, and directions.
* Maintain a professional presence at the hotel entrance at all times.
* Assist guests entering or exiting vehicles, ensuring smooth traffic flow and guest safety.
* Coordinate with Bell Desk, Concierge, and Front Desk for guest arrivals, departures, and luggage handling.
* Arrange taxis, limousines, or private transportation as requested.
* Recognize VIP guests, long-staying guests, and IHG One Rewards members to deliver personalized service.
* Provide information about hotel facilities, local attractions, and dining options.
* Keep the entrance area clean, organized, and hazard-free.
* Report any unusual incidents, safety concerns, or lost property promptly.
* Maintain communication with security and valet teams to ensure efficient operations.

Ideal Profile

* High school diploma or equivalent qualification.
* 1 2 years of experience in a similar guest service role within a luxury hotel or hospitality environment.
* Fluency in English; knowledge of Arabic or additional languages is an advantage.
* Excellent interpersonal, communication, and guest-handling skills.
* Well-groomed, confident, and professional appearance.
* Physically fit and capable of lifting heavy luggage when required.
* Calm, composed, and attentive under pressure.
* Passion for hospitality and a genuine desire to make guests feel valued.

Skills Set

* Guest Service and Front Office Coordination
* Communication and Interpersonal Relations
* Traffic and Entrance Management
* VIP Guest Recognition
* Problem Solving and Complaint Handling
* Team Collaboration and Efficiency