Duty Manager

Movenpick

The Mercure Algiers Palais des Congr is strengthening its teams and is looking for a Duty Manager .

Reporting to the General Management of the hotel, the Duty Manager will be responsible for:

• Ensure the smooth running of the hotel in the absence of the General Manager and the management team by making appropriate decisions according to service requirements.
• Maintain compliance with the procedures and directives of the hotel's general management and support the activity according to the workload defined by the general manager.
• Manage issues related to customer relationship management as well as any technical aspect of the hotel's operation by reporting the necessary information to general management.
• Ensure follow-up of your actions by ensuring that they lead to a concrete result.

His main tasks will be:

• Ensure a permanent presence at the hotel;
• Be the customer's contact in the event of a complaint;
• Be vigilant about the quality of the services offered, by being present and listening to customer comments and quality audits. Pass feedback on to management;
• Handle complaints, ensuring solutions are provided as quickly as possible;
• Collect customer information in order to improve their future stays.
• Ensure the application of customer relations standards (Customer Profile, Birthday, Honeymoon, etc.).
• Ensure cross-functionality with the various hotel departments (reception, restaurants, reservations, bars, floors, etc.), to coordinate the work;
• Ensure compliance with invoicing and collection procedures;
• Act on the motivation and commitment of team members by creating a positive and collaborative working atmosphere