Duty Manager
Hilton
Employer Active
Posted on 30 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
What are we looking for?
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Good knowledge of Health and Safety and security procedures
Calm, efficient and the ability to work well under pressure
Excellent leadership skills and exceptional communication skills
A passion for delivering exceptional levels of guest service
Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
Previous role as a senior supervisor or Duty Manager in a similar quality hotel
A degree or diploma in Hotel Management or equivalent
An in-depth knowledge of the hotel, leisure or service sector
Desired Candidate Profile
Previous supervisory experience in Front Office within the hotel/leisure/retail sector. Good knowledge of Health and Safety and security procedures. Calm, efficient and the ability to work well under pressure. Excellent leadership skills and exceptional communication skills. A passion for delivering exceptional levels of guest service. Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector. Experience in managing budgets, revenue proposals and forecasting results in a similar sized property. Previous role as a senior supervisor or Duty Manager in a similar quality hotel. A degree or diploma in Hotel Management or equivalent. An in-depth knowledge of the hotel, leisure or service sector
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Hilton
LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests and extraordinary opportunities for our team members.