Duty Manager (Arabic speaker) Hilton Hotels

Employer Active

Posted 10 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As Duty Manager (Arabic Speaker), you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve all Guest complaints promptly and effectively
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current and up to date with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.

Desired Candidate Profile

Previous supervisory experience in Front Office within the hotel/leisure/retail sector

Good knowledge of Health & Safety and security procedures

Calm, efficient and the ability to work well under pressure

Excellent leadership skills and exceptional communication skills

A passion for delivering exceptional levels of guest service

Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

Company Industry

Department / Functional Area

Keywords

  • Duty Manager (Arabic Speaker)

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Hilton Hotels

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for.

https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2327609&lang=en