Duty Manager Luxury Hotel KAFD

Adeera Hotel group

Job Scope:

• Operations Management:
• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, security, and other departments, to ensure efficient and seamless service delivery.
• Coordinate with department heads, assign tasks, and monitor performance to maintain high service standards and guest satisfaction.
• Guest Relations:
• Serve as the main point of contact for guest inquiries, requests, and issues during your shift, addressing concerns promptly and ensuring guest satisfaction.
• Handle guest complaints, resolve conflicts, and escalate issues as needed to provide effective solutions and maintain positive guest relations.
• Staff Supervision:
• Supervise staff members across various departments, providing guidance, training, and support to ensure smooth operations and adherence to service standards.
• Conduct shift briefings, delegate tasks, and monitor performance to promote teamwork, efficiency, and a positive work environment.
• Emergency Response:
• Act as the primary contact for emergency situations, such as fire alarms, medical emergencies, or security incidents, following established procedures to ensure guest and staff safety.
• Coordinate with relevant authorities, implement emergency protocols, and provide support to staff and guests during crisis situations.
• Administrative Tasks:
• Manage administrative duties, including shift reports, incident logs, room allocations, and other documentation, to maintain accurate records and ensure effective communication between shifts.
• Monitor inventory levels, equipment maintenance, and service supplies to support operational efficiency and timely guest service.
• Quality Assurance:
• Conduct regular inspections of guest rooms, public areas, and operational spaces to ensure cleanliness, maintenance standards, and compliance with brand guidelines.
• Address any quality issues, implement corrective actions, and follow up to ensure service improvements and guest satisfaction.
• Revenue and Cost Control:
• Monitor room occupancy, rates, and revenue performance during your shift, identifying opportunities to optimize revenue and control costs.
• Support revenue-generating initiatives, upselling strategies, and cost-saving measures to maximize profitability and operational efficiency.
• To ensure that the use new technology and equipment is explored and implemented wherever appropriate
• Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.

Education, Qualifications:

• Previous experience in hotel operations, guest services, or a related role within the hospitality industry.
• Strong leadership skills, with the ability to supervise staff, handle challenging situations, and make decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
• Problem-solving abilities, adaptability, and a customer-focused approach to resolving issues and ensuring guest satisfaction.
• Knowledge of hotel management systems, emergency procedures, and quality assurance standards.
• Ability to work flexible hours, including evenings, weekends, and holidays, to cover various shifts.
• Attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.