Duty Officer Airport Lounges

Confidential Company

As Duty Officer (Lounges), you are the shift Manager on Duty for premium lounge operations. You own the end-to-end guest experience — food, beverage, ambience, and service standards — while leading and inspiring a team of lounge hospitality professionals every shift.
Set the standard for premium guest service — act as role model and coach for all lounge team members on shift.

• Supervise food & beverage delivery, ensuring consistent quality, quantity, and presentation standards.

• Proactively gather guest feedback and drive continuous improvement in the lounge product.

• Conduct daily briefings to communicate product and service updates and capture learning from service recovery.

• Champion safety and security compliance in line with corporate, civil aviation, and government standards.

• Manage shift reporting including passenger trends, meal wastage, stock control, and invoice confirmation.

• Support training and development by providing regular feedback on evolving skill requirements to the Front of House Manager.