Dynamic Customer Success Advisor
DocuSign
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform
Influence Docusign s strategy and product priorities to drive adoption and retention
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations
What you bring
2+ years of related experience
Experience breaking down technical enablement into easy to follow steps
Experience creating and delivering on a product roadmap
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions
Experience managing a large book of business and using data to develop a strategy
Experience driving value through the full customer lifecycle
Preferred
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
Highly collaborative, creative, goal-oriented and team-centric
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client s business needs
High level of resilience and a positive attitude when faced with a challenge
Passionate about technology with a solution-centric mindset
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives
Examples of results converting strategy to execution
History of collaborating with cross-functional teams in defining adoption strategies and playbooks
Experience in scalable technology adoption strategies
Desired Candidate Profile
Experience breaking down technical enablement into easy to follow steps
Experience creating and delivering on a product roadmap
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions
Experience managing a large book of business and using data to develop a strategy
Experience driving value through the full customer lifecycle
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
Highly collaborative, creative, goal-oriented and team-centric
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client s business needs
High level of resilience and a positive attitude when faced with a challenge
Passionate about technology with a solution-centric mindset
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives
Examples of results converting strategy to execution
History of collaborating with cross-functional teams in defining adoption strategies and playbooks
Experience in scalable technology adoption strategies
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Dynamic Customer Success Advisor
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DocuSign
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).