E-Commerce & Customer Experience Specialist / Manager

ecoSAS International

Posted on 10 Oct

Experience

3 - 5 Years

Job Location

Egypt - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

E-Commerce Management:

  • Manage and operate three e-commerce stores with different activities on Noon, Amazon, and Salla.
  • Organize and list products, adjust pricing, and prepare promotional campaigns based on each store s nature.
  • Apply SEO strategies to improve product ranking and increase organic engagement.
  • Enhance User Experience (UX) through regular reviews of site structure, loading speed, and navigation.
  • Analyze store data to identify strengths, weaknesses, and opportunities for performance improvement.

User Experience (UX) Optimization:

  • Monitor and analyze visitor behavior using tools such as Google Analytics and Hotjar.
  • Collaborate with design and development teams to enhance user interface and usability.
  • Conduct A/B testing to improve conversion rates.
  • Design a smooth customer journey from landing to checkout completion.

Logistics & Fulfillment:

  • Coordinate with shipping companies to ensure timely pickup and delivery of orders.
  • Follow up on delayed or returned shipments and handle issues promptly.
  • Review and verify shipping invoices prior to financial approval.

Customer Service:

  • Handle customer inquiries and complaints professionally and promptly.
  • Communicate with customers through WhatsApp, phone, and email, ensuring satisfaction after resolution.
  • Maintain customer databases and execute regular engagement campaigns to enhance brand loyalty.

Continuous Improvement:

  • Propose new ideas to improve store performance and increase sales.
  • Stay updated with the latest e-commerce and customer experience trends.
  • Participate in process development and provide periodic performance reports to management.

Desired Candidate Profile

Qualifications & Requirements:

  • Minimum 3 years of proven experience in e-commerce management and customer service.
  • Hands-on experience with Noon, Amazon, and Salla platforms is a must.
  • At least 3 years of experience in the Saudi Arabian market mandatory requirement.
  • Strong knowledge of SEO (On-page & Off-page) techniques.
  • Solid understanding of UX principles and online store design.
  • Proficiency in Google Analytics and Google Search Console.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • E-Commerce & Customer Experience Specialist / Manager

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ecoSAS International

https://wuzzuf.net/jobs/p/rxsuvufpezoe-e-commerce-customer-experience-specialist-manager-ecosas-international-giza-egypt