Job Description

Roles & Responsibilities

Our client is a Dubai-based IT distribution and solutions company specializing in IT infrastructure, cybersecurity, and advanced technology solutions across the Middle East and Africa (MEA).

Job Summary

The E-Commerce Executive will manage and grow the company’s online sales channels across the UAE and GCC, including marketplaces and B2B portals. The role involves handling IT product listings, pricing aligned with the local market, inventory coordination, and supporting digital sales growth for hardware, software, and networking solutions.

Key Responsibilities

1. Marketplace & Channel Management (UAE Focus)

Manage listings and sales on regional platforms
Coordinate with marketplace account managers for promotions and campaigns
Ensure compliance with UAE marketplace policies and VAT requirements

2. Product Listings (IT Distribution Focus)

Create and maintain detailed listings for IT products (laptops, printers, servers, networking devices, accessories)
Upload Arabic + English content where required
Ensure accurate specs, SKU mapping, and warranty details (important in UAE market)

3. Pricing & Market Alignment

Monitor competitor pricing across UAE distributors and online sellers
Adjust pricing based on:
- Import costs & currency fluctuations
- UAE VAT (5%)
- Market demand and promotions
Coordinate with sales team for B2B pricing strategies

4. Inventory & Supply Chain Coordination

Work closely with warehouse (JAFZA / Dubai mainland operations)
Sync stock across ERP and online platforms
Manage backorders, lead times, and product availability

5. Order Processing & Fulfillment

Handle daily order processing (B2C & B2B)
Coordinate with logistics partners
Ensure timely delivery across UAE and GCC

6. Sales Performance & Reporting

Track KPIs such as:
- Revenue by channel
- Conversion rates
- Top-selling SKUs
Prepare weekly/monthly reports for management
Identify high-demand IT categories (e.g., gaming laptops, networking gear)

7. Customer & Vendor Coordination

Handle customer inquiries (technical + order-related)
Coordinate with vendors/brands for product data
Manage returns, warranty claims, and replacements

8. Digital Marketing & Promotions

Support campaigns during key UAE sales periods:
- Dubai Shopping Festival
- White Friday
- Ramadan
Assist with Google Ads, marketplace ads, and email campaigns
Improve SEO for product pages

Desired Candidate Profile

Possesses a Bachelor's degree in Business, Marketing, or a related field.
Minimum of 3-5 years of experience in e-commerce, specifically within the IT distribution sector.
Demonstrates a strong understanding of e-commerce platforms.
Has a proven track record of driving sales growth and achieving revenue targets.
Exhibits proficiency in data analysis and reporting tools to track key performance indicators.
Displays excellent communication and interpersonal skills to collaborate with cross-functional teams.
Demonstrates strong organizational skills and the ability to manage multiple projects simultaneously.
Possesses a deep understanding of IT product categories, specifications, and market trends.
Familiar with SEO/SEM strategies and digital marketing techniques.
Has experience with inventory management and supply chain logistics.

E-Commerce Executive- IT Distribution Antal International L.L.C-FZ