E commerce Executive

Confidential Company

Employer Active

Posted 7 min ago

Experience

1 - 2 Years

Monthly Salary

AED 2,500 - 3,000 ($676 - $811)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School(Commercial), Bachelor of Commerce(Commerce)

Nationality

Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Develop and implement effective e-commerce strategies to drive online sales and revenue growth.
  • Responding to customer inquiries and resolving any issues or complaints in a timely manner.
  • Providing excellent customer service through phone, email, and chat support.
  • Assisting customers with placing orders, tracking shipments, and processing returns or exchanges.
  • Troubleshooting technical issues related to the e-commerce platform or website.
  • Keeping accurate records of customer interactions and transactions.
  • Identifying and escalating any recurring or serious customer issues to the relevant teams.
  • Staying updated on product knowledge, promotions, and company policies to provide accurate information to customers.
  • Manage and optimize product listings, pricing, and promotions to maximize sales and profitability.
  • Collaborate with cross-functional teams to ensure seamless integration between the e-commerce platform and other business systems.
  • Stay up-to-date with industry trends and best practices in e-commerce to recommend innovative ideas and solutions.
  • Monitor and report on key performance metrics, such as conversion rates, average order value, and customer acquisition cost.
  • Analyze website traffic and customer behavior to identify opportunities for improving the online shopping experience.

Desired Candidate Profile

  • Bachelor's degree in business, marketing, or related field.
  • Minimum of 1 years of experience in e-commerce or a similar role.
  • Excellent communication skills in English, both written and verbal.
  • Strong understanding of e-commerce best practices and trends.
  • Proficient in using e-commerce platforms and tools, such as Amazon and Noon.
  • Knowledge of digital marketing strategies and tactics, including SEO and SEM.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a cross-functional team environment.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • E-commerce Executive

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Confidential Company