Ecommerce Operations Senior Manager
Robusta Studio
Posted 18 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Set Operations strategy for Hyperone digital business for superb customer experience enabling overall business growth
- Envision & Enable his/her operations team team to deliver annual compelling operations results
- Achieve annual cost saving targets through innovation, digitization & automation
- Keep OOS to minimal to enable business growth and customers' satisfaction
- Deliver the service level (on time delivery) agreed with Hyperone's digital business steering committee
- Increase fulfilment rate MoM as per agreed targets
- Lower cancellation rate MoM as per agreed targets related operations
- Agree on annual rebates/incentive programs with top vendors to enahnce gross margin through annual contracts
- Collaborate with Ecom commercial team to enable better operations planning
- Develop and maintain quality standards through SOPs across all fulfilment centers and their related last miles
- Reviewing P&L on monthly basis and find opportunities for growth whether through new revenue streams, or less COGs
- Reporting to E-commerce Director on monthly & quarterly basis detailed business results VS budgets and develop mitigation plans (if needed)
Desired Candidate Profile
Education: Bachelor s degree or higher in Business, Marketing, Operations, or a related field.
- Experience: Minimum of 10 years of overall business experience, including at least 2 3 years in e-commerce operations or digital business management.
- Industry Background: Experience in retail or grocery is mandatory.
- Marketplace Knowledge: Familiarity with online marketplaces such as Amazon, Jumia, Noon, or similar platforms is preferred.
- Languages: Excellent command of Arabic and English, both written and spoken.
- Leadership: Proven experience managing large teams and driving operational performance.
- Strategic Thinking: Ability to develop and execute strategies that optimize fulfilment, delivery, and customer experience.
- Communication: Strong interpersonal and communication skills to collaborate effectively with internal teams, suppliers, and external partners.
- Attention to Detail: Highly organized and detail-oriented with a focus on process accuracy and quality.
- Resilience: Ability to work under pressure in a fast-paced, dynamic environment while maintaining high performance standards.
Company Industry
- IT - Software Services
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Ecommerce Operations Senior Manager
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Robusta Studio
Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.