Electrical Engineer
El Abd Group
Posted 30+ days ago
Send me Jobs like this
Experience
3 - 9 Years
Education
Bachelor of Technology/Engineering(Electrical)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide technical support and troubleshooting assistance for home appliances to customers and internal teams.
Diagnose and resolve hardware and software issues related to household appliances efficiently.
Document and track all support interactions, issues, and resolutions in the company s ticketing system.
Collaborate with product development and engineering teams to escalate and resolve complex technical problems.
Deliver remote and on-site support as required, ensuring timely and effective solutions.
Educate customers on the proper usage, maintenance, and features of home appliances.
Conduct root cause analysis to identify recurring issues and recommend preventive measures.
Assist in the installation, configuration, and testing of new appliances and components.
Prepare technical reports and provide feedback to improve product quality and customer satisfaction.
Stay updated on the latest technologies and advancements in the home appliances sector.
Desired Candidate Profile
Bachelor s degree in Engineering, Electrical
male, live in sadat city/ 6th of october
3-9 years of experience in technical support, preferably within the home appliances or electronics industry.
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Excellent communication and interpersonal skills for effective customer interaction.
Proficiency in using diagnostic tools and support software.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills with attention to detail and accuracy.
Willingness to provide on-site support and travel as needed.
Customer-focused mindset with a commitment to delivering high-quality service.
very good English
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Engineering
Keywords
- Electrical Engineer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com