Employee Services Coordinator

AccorHotel

Key Responsibilities:

• Oversee day-to-day housing operations including room allocations, inspections, check-outs, and maintenance follow-ups using housing management systems (e.g., Nuvola).

• Maintain accurate housing records, occupancy reports, and inventories utilizing advanced Excel functions.

• Act as the primary contact for housing-related inquiries, concerns, and dispute resolution, ensuring compliance with company policies and local labor laws.

• Organize and promote employee welfare activities, including sports events and community engagement initiatives.

• Coordinate new joiner onboarding activities related to accommodation, including airport pickups, welcome kits, and orientation.

• Ensure compliance with health, safety, hygiene, fire safety, and pest control protocols.

• Manage employee transportation schedules, vehicle maintenance records, and related reporting.

• Prepare monthly reports on housing allocations, maintenance, incidents, and inventory for management review.

• Maintain confidentiality of sensitive information and uphold Accor s values and professional standards in all interactions.

Excellent interpersonal skills with the ability to build rapport and negotiate.

Creative, open-minded, and people-oriented team player.

Qualifications & Skills:

• Proficiency in Microsoft Excel (formulas, PivotTables), PowerPoint, and creative tools such as Canva.

• Strong communication, organizational, and time management skills.

• Ability to work collaboratively across teams and handle sensitive employee relations professionally.

• Knowledge of Qatar labor laws, health and safety regulations, and HR policies.

• Problem-solving skills with a proactive and results-driven approach.