Employee Services Supervisor

ADES Holding Company

1. Medical Insurance Operations

• Manages end-to-end medical insurance lifecycle including enrolment, renewals, upgrades, and disenrollment.
• Ensures accurate and timely submission of employee data to insurance providers and brokers.
• Maintains and regularly updates the employee insurance census database.
• Reviews, verifies medical insurance invoices to ensure accuracy and compliance prior to Finance processing.
• Ensures compliance with company policies and insurance agreements.

2. Employee Support & Case Management

• Acts as the main point of contact for employees regarding medical insurance queries.
• Provides clear guidance on coverage, claims, approvals, and network providers.
• Handles and escalates complex and critical medical cases with providers and brokers.
• Ensures timely resolution of employee issues and maintain high service satisfaction levels.

3. Medical Approvals & System Management

• Facilitates and follows up on medical approvals through designated platforms.
• Tracks and monitors pending approvals and claims to ensure timely closure.
• Supports employees in using insurance portals and mobile applications effectively.

4. Stakeholder & Vendor Management

• Liaises with insurance companies, brokers, and healthcare providers on a daily basis.
• Builds strong working relationships to ensure priority handling and service quality.
• Conducts regular meetings with providers to review service performance and issues.

5. Reporting & Data Analysis

• Extracts and analyses data related to:
  
  • Enrolments and census
  • Claims and approvals
  • Medical consumption trends
• Prepares monthly and quarterly reports with insights and recommendations.
• Conducts quarterly medical consumption analysis, highlighting trends, risks, and cost drivers.
• Provides data-driven recommendations to support cost optimization and policy improvements.

6. Employee Awareness & Engagement

• Supports P&O team on inquiries from Employees as well as new joiners on medical insurance usage.
• Organizes awareness sessions covering:
  
  • Claims process
  • Mobile applications
  • Chronic medication approvals
• Leads medical campaigns (e.g., health check-ups, awareness days) in coordination with providers.

7. Employee Services

• Support rig operations employees in providing them with all non-salary related letters including but not limited to experience certificates, salary certificates, visa/embassy related letters.
• Manage documentation of the letters using Oracle Fusion cloud or Laserfiche systems