EMR Application Support Specialist

Client of United Nation careers

The Consultant will be responsible for provide end-user support and facilitate effective collaboration between technical and functional teams. Specific Outputs/Tasks include but not limited to: User Support & Incident Management Service Request & Change Management System Testing & Quality Assurance Technical Training & Capacity Building Go-Live & Post-deployment Support Coordinate with internal/external teams. Performs other related duties as required. DELIVERABLES User Support & Incident Management System Testing & Quality Assurance Service Request & Change Management User Support & Technical Training Go-Live & Post-deployment Support Closure & Knowledge Transfer

Qualifications/special skills

A university degree in information technology or related field. Minimum 4 years of proven experience in system/application support, preferably with EMR or healthcare systems. Strong skills in troubleshooting, issue tracking, and system testing. Very good knowledge in developing complex SQL queries using SQL Server. Experience with ITSM tools (e.g., ServiceNow, Jira Service Management, etc.) for issue and request tracking. Familiarity with DevOps practices for release management, testing, and deployment coordination. Competencies Applying Technical Expertise Planning and Organizing Creating and Innovating Analyzing CONDITIONS OF SERVICE The selected candidate will be based in UNRWA HQA Amman - Jordan. The selected candidate will receive a monthly remuneration that is equivalent to the UN international salary scale of grade 14 Step 1 amounting to $919.80 for every fully completed month. The duration of the Contract is up to 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. The selected candidate will report to the Senior Technical Lead.

Languages

Fluent in spoken and written English.

Additional Information