End User Support

Client of Premier Services & Recruitment

Employer Active

Posted 3 hrs ago

Experience

3 - 5 Years

Job Location

Egypt - Egypt

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are currently looking for an End User Support Specialist to join a leading organization in Cairo.

Role Overview:

The role involves providing 1st and 2nd line IT support to corporate users, ensuring smooth day-to-day IT operations and high-quality user experience.

Key Responsibilities:

  • Provide 1st and 2nd line IT end-user support for corporate users
  • Support desktops, laptops, mobile devices, printers, and peripherals
  • Troubleshoot hardware, software, OS, and corporate application issues
  • Support Windows and macOS environments
  • Handle incidents via remote support and desk-side assistance
  • Support network-related issues (LAN, WAN, VPN, Wi-Fi)
  • Provide support for Microsoft 365 and collaboration tools (e.g. Teams)
  • Manage user access and basic administration (Active Directory / endpoint tools)
  • Escalate complex issues when required
  • Ensure timely resolution and adherence to IT service standards

Desired Candidate Profile

Requirements:

  • 3 5 years of experience in IT End User / Field Support
  • Strong hands-on troubleshooting skills
  • Experience in enterprise environments and ticketing systems
  • Certifications (IT, Microsoft, Networking) are a plus but not mandatory

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • End User Support

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Client of Premier Services & Recruitment

https://www.careers-page.com/premier-service-recruitment/job/X9Y8V6X3