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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.
- Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.
- Support Windows and macOS environments, corporate applications, and Active Directory user access management .
- Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.
- Resolve technical problems related to LAN, WAN and VPN.
- Configuring and maintaining routing, switching, network setup and internet connectivity.
- Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.
- Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.
Desired Candidate Profile
- Bachelor s degree in computer science / computer information system.
- 4 to 6 years experience in IT field support.
- Ability to Communicate effectively and professionally .
- Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.
- Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical tools.
- Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP and DNS.
Company Industry
- Retail
Department / Functional Area
- IT Software
Keywords
- End User Support Senior Specialist
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