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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the Role
Key Responsibilities
- Deliver rapid, accurate support for all P&O-related queries with empathy and professionalism
- Own end-to-end case management, serving as the first and final contact for customers
- Act as a consulting partner for P&O processes and system-related inquiries
- Enhance work instructions based on quality assurance findings and process updates
- Maintain and contribute to the Knowledge Repository for supported countries
- Monitor feedback and surveys to drive continuous improvement in customer satisfaction
- Support transformation and technology initiatives in collaboration with local P&O teams
Desired Candidate Profile
Bachelor s degree in Human Resources, Business Administration, or a related field
Minimum of 2 years experience in HR services or customer support roles within service-driven organizations
Excellent verbal and written communication skills in French & Arabic; fluency in French is mandatory
Familiarity with ticketing and case management systems for query resolution
Ability to meet shift requirements aligned with supported country operations
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Engagement Services Expert (French Speaker)
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Novartis
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives.