Engineer Routing & Switching

Client of AIQU

Job Details:

Role: Network Engineer

Employment Type: Contract- 12 months & extendable

Work Location: Dubai/ Al Ain, UAE

Notice Period: 30 days or less

Role 1 - Network Engineer - Level 1

Job description-

• Provide Level 1 technical support to external clients, troubleshooting network-related issues through phone, email, or remote assistance tools.
• Assist with maintenance of network devices, including routers, switches, firewalls, and wireless access points.
• Collaborate with the Level 2 support team to escalate complex issues and engage in problem resolution activities.
• Monitor network performance, identify potential bottlenecks, and propose solutions to optimize network operations and improve overall performance.
• Conduct network troubleshooting and diagnostic tests to identify and resolve connectivity and performance issues.
• Respond to network outages and incidents, following established protocols and procedures to minimize downtime and maintain service level agreements (SLAs).

Role 2 - Network Engineer - Level 2

Job description-

• Provide Level 2 technical support for network-related issues, incidents, and service requests.
• Analyze and resolve complex network problems using various troubleshooting tools and techniques.
• Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of customer issues.
• Perform network capacity planning and optimization to ensure high performance and reliability of networks.
• Conduct network audits and assessments to identify areas for improvement and implement necessary changes.
• Install, configure, and maintain wireless network equipment, including access points, routers and Wireless controllers.
• Monitor network performance and address any issues or outages to minimize downtime.