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Experience
4 - 9 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Core Responsibilities:
- Receive and understand issues related to hardware such as computers, laptops, printers, scanners, phones, and VoIP and software such as Intranet, LAN, and WAN.
- Install and maintain security and anti-virus solutions, configure operating systems and software applications, backup devices, and suggest ideas for improving service desk functions and service delivery regularly.
- Resolve issues effectively and efficiently while tracking service-level agreements (SLAs).
- Record incidents correctly and categorize and prioritize them as per their team procedures.
- Carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution.
- Coordinate with vendors to resolve issues related to software, hardware, and network.
- Maintain documentation of existing activities through weekly/monthly status reports and incident reports.
Desired Candidate Profile
- Bachelor s degree in Computer Science, Information Systems, IT Engineering or a related field. Master's degree is a plus
- Cisco certified network associate (CCNA).
- Excellent English. Arabic is an added advantage
- A minimum of 4-6 years of experience in a similar role
- Familiar with working on Windows 2003/Windows 2008, or Linux based distributions (preferably within a hosting environment).
- A keen interest in networking and WAN technology.
- Must be able to demonstrate a customer first approach to support.
- The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
- Natural aptitude for trouble shooting & problem solving.
- Have solid experience in a helpdesk or technical support environment.
- Highly organized and able to work on own initiative to complete the range of tasks required.
- #LI-DNI
Company Industry
- Shipping
- Freight
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Engineer Service Desk
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