Engineer SOC Mobile Core & Roaming Support

DU

Key Accountabilities:

• Network Surveillance and Fault Rectification
• Monitoring of Mobile Core Network & Roaming KPIs
• CS/vIMS/EPC/vEPC/SPS/VAS KPIs monitoring and reporting any degradation to responsible teams.
• Routine Network Check such as Health Check, Preventive Maintenance, Network Alarm Management
• Escalation to L2 support, Follow-up and coordination
• Generate, Update and Provide reports relevant to Network Operations and Maintenance
• Monitoring and troubleshooting any raised alarms on the Core nodes. Open cases for new alarm with the suitable severity

Skills:

• Good understanding of CS/vIMS/EPC/vEPC KPIs
• Good understanding SPS/VAS KPIs
• Good knowledge in programing and automation.
• Must be able to work effectively in a 24 x 7 x 365 environment.
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
• Works well within a team and ability to build relationships cross-functionally.
• Ensure the operations and network KPIs are met with the highest quality and standards.
• Ability to work under pressure and to be able to handle network crises and emergencies
• Management Notification & Escalation as per the company escalation matrix