English Customer Service (Email and Voice)

NAOS Solutions

Posted on 30 Sep

Experience

1 - 6 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are hiring Customer Service Agents to handle:

  • 70% Emails

  • 30% Calls

You will assist customers, resolve issues, and ensure smooth, professional communication.

Key Responsibilities

  • Handle inquiries via email and calls

  • Provide accurate product and service information

  • Resolve concerns and follow up efficiently

  • Log interactions in the system

  • Deliver high-quality service and meet KPIs

Working Hours & Schedule

  • 9 hours (including 1.5 hr break)

  • 2 rotational days off per week

  • Fixed US night shifts (3:00 or 4:00 PM Cairo time)

Compensation & Benefits

Total Package: EGP 17,500

  • Base Salary: EGP 13,000

  • Attendance Bonus: EGP 2,000

  • KPI Bonus: EGP 2,500

  • Transportation Allowance: EGP 1,100

Training Allowance (based on experience):

  • 5 Days = EGP 1,000

  • 10 Days = EGP 2,000

Other Benefits:

  • Social & Medical Insurance

  • Overnight transportation allowance

Recruitment Process

  1. First Interview Online or On-Site

  2. Writing Skills Assessment

  3. Final Interview On-Site in Maadi

Desired Candidate Profile

Requirements

  • English: C1

  • 1+ year experience in a US campaign (customer service)

  • Strong email writing skills a must

  • Graduates, dropouts, or gap-year students welcome (no undergraduates)

  • On-site in Maadi Night shifts (start 3:00 or 4:00 PM Cairo time)

  • Egyptians

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • English Customer Service (Email And Voice)

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NAOS Solutions

At NAOS CX, we believe customer experience is everything. By joining us, you will:

  • Work with a leading US-based e-commerce platform (Electrical Gadgets)

  • Gain international exposure and build a global career in customer support

  • Enjoy competitive pay, career growth opportunities, and a supportive team

https://career.naos-solutions.com/o/english-customer-service-email-and-voice