English Customer Support Agent
Sutherland
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Deliver prompt, accurate, and courteous support to English-speaking customers via phone, email, and chat channels.
- Resolve customer inquiries, complaints, and technical issues efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions and solutions in the company s CRM system with attention to detail and accuracy.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Educate customers on products, services, and self-service options to enhance their experience.
- Follow established procedures and guidelines to ensure compliance with company policies and industry regulations.
- Identify recurring issues and provide feedback to management for process improvement.
- Meet or exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Participate in ongoing training sessions to stay updated on product knowledge and best practices.
- Contribute to a positive, team-oriented work environment by sharing knowledge and supporting colleagues.
Desired Candidate Profile
- 0-3 years of experience
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- English Customer Support Agent
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