English Language Programs Lead America-Mideast Educational and Training Services, Inc. (AMIDEAST)

RESPONSIBILITIES

• Oversee the orientation and training of new English language programs staff, trainers, interns, and teachers
• Oversee the implementation of professional development activities based on annual developmental plan for English instructors
• Provide financial and budgetary oversight for service for fee programs; participate in the development of annual program budgets and pricing reviews for EL programs and services
• Prepare Financial review on monthly basis for all service for fee projects and provide analysis for identified issues
• Prepare and submit reports regarding EL activities for Cairo to English Language and Training Program Managers, Senior leadership Team, and HQ
• Prepare historical comparative analysis for EL Department enrollment numbers and statistics
• Contribute to the development and achievement of annual strategic objectives and KPIs for the EL Department
• Contribute to the expansion of EL business through the provision of client details, possible leads, and innovative ideas
• Initiate the recruitment of English language instructors with HR and ensure completion of hiring process is in line with HR procedures

Operational Responsibilities:

• Oversee the day-to-day logistical planning and implementation of English language (EL) programs in Cairo to ensure quality program delivery and effective operational management
• Coordinate and monitor the implementation of internal policies and procedures to maintain consistency among EL services in Egypt
• Create annual calendar for public classes and working with different stakeholders from other departments
• Follow up on marketing activities for different service for fee projects to ensure meeting budgeted numbers
• Conduct kick off meeting before new rounds and/or new projects with all stakeholders
• Coordinate with the Customer Service Department regarding public registration issues if any
• Conduct call center training and orientation for any new service for fee EL product
• Participate regularly in Amideast s regional English language activities for joint planning, exchange of ideas, and alignment of quality standards
• Identify needed trainers for customized programs and ensure launch meeting is done with Sales team
• Prepare revised trainer SOWs for special programs per shared proposal and launch meeting
• Monitor and report to relevant management on all programmatic deliverables, timeline, progress, targets achieved, and any obstacle/ challenges faced
• Track book inventory and perform necessary book procurement
• Conduct programmatic orientation sessions for clients when needed
• Manage escalated complaints and concerns by public or corporate clients
• Follow up with finance on invoice collections and AR for corporate clients

Staff Management Responsibilities:

• Participate in the selection of staff and orient and train staff under the incumbent s purview
• Maintain an engaging work environment through continuous staff coaching, training, and development to ensure a high level of productivity, motivation, and retention
• Responsible for the review of the annual independent contractor's process with the EL team and HR department