English-speaking Customer Service Representative

Transcom

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;
• Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
• December 29th, rotating shifts.

To be successful in this role, the following is needed:

• C1 or native written and spoken proficiency in English;
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.

What Life at Transcom is like!

At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That s just how we are at Transcom. Here we care and root for each other. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together.